Alex has a rare capability to challenge how leaders Consider — and do it in a means that conjures up alignment, not defensiveness. Our executive group still left with clarity, urgency, plus a shared vision for how to lead while in the age of AI. Embracing AI empowers people today, https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions