With that said, it really is simply a live chat app with an FAQ/expertise base; if You are looking for a chat application with built-in ticketing, Re:amaze can not help. To log and regulate tickets, you'll also need a help desk application and an automation Device like Zapier to attach https://lgo-4d04663.alltdesign.com/a-secret-weapon-for-livechat-lgo4d-50862686